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Get in Touch

Let's Talk About
What You Need

Tell us what you're dealing with. Every message goes directly to the person who will handle your project — no bots, no triage queue.

Contact channels

Project Inquiry

Tell us what you're building: server infrastructure, ZFS, virtualization, security, or email. We'll scope it and respond with a fixed-price proposal.

use the form →

Support Ticket

For active clients with technical issues or billing questions. Every ticket goes to the person who built the system.

open a ticket →

Email

Prefer plain email? Reach us directly. We aim to respond within 24 hours on every request.

blake@arclineit.com →

Client Area

Manage billing, hosting accounts, and view invoices for existing services.

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Send a Message

// no commitment required. project scoping conversations are free.

Message received.

We'll be in touch within 24 hours. For urgent matters, email blake@arclineit.com directly.

Support FAQ

Use the form above. Select the service type and describe what you're building. No commitment required. We'll follow up with questions and, if it's a fit, a fixed-price scope document.
No. Every project starts with a scoping conversation and a fixed-price proposal. Retainers are optional, offered for ongoing managed services (email, monitoring, patching) where you want continuous coverage.
We aim to respond to all inquiries within 24 hours, usually faster. Active client support tickets target a response under 4 hours for urgent technical issues.
BSD and Unix are our specialization, but we work across Linux (Ubuntu Server, Fedora Server, Debian, RHEL), Windows Server, and Windows 10/11 workstations. Mixed environments are common and we handle them without issue.
Based in the United States. Most work is done remotely via SSH and VPN. On-site is available for training engagements and hardware deployments within the US. Contact us with your location and we'll confirm availability.
Check the status page first. If your issue isn't listed, email support@arclineit.com. Outage tickets are escalated immediately.